Frequently Asked Questions
Featured FAQs
Carrying options
Our barefoot slippers are made for the barefoot experience at home - even on cold days! The slippers are not suitable for hiking.
Customer service
Delivery & Shipping
If you have not received an order and/or shipping confirmation from us, you most likely accidentally gave us an incorrect email address during the ordering process. We always send updates about your order to the email address you provided during the ordering process. In this case, we ask you to contact our customer support by email. We would be happy to change your email address for you later and send you your order and/or shipping confirmation again to the correct email address.
Exchanges & Returns
Our main warehouse is in China. We ship the majority of our orders from our main warehouse, accept returns and process them there.
General
Yes, that’s completely up to you! Of course, the basic idea behind the shoes, as the name suggests, is to wear them without socks - but you can also enjoy all the health benefits of barefoot shoes with socks on! The only thing that can be lessened by wearing socks is the feeling of being barefoot. Choose the variant that you feel most comfortable with and experiment according to your ideas.
All Purestep barefoot shoe models can be washed in the washing machine at 30°C on a gentle cycle, and many of our customers choose this method. However, to keep your shoes in the best possible condition, we strongly recommend hand washing them. IMPORTANT: If you decide to use the washing machine, please remove both the laces and the insoles and clean them separately by hand to prevent fraying, as they are made from a delicate material.
Health matters
Yes! Barefoot shoes offer many benefits for plantar fasciitis as they strengthen the natural foot muscles and promote healthier foot movement.
They allow for improved blood circulation and help to optimize foot positioning as they do not have a raised heel. In the long term, these features can help improve foot support and develop a healthier walking style, which can help reduce the symptoms of plantar fasciitis.
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